Legal Documentation

Last updated: July 2026

customwebsolutionlab, located at C. Juan Pablo II 2, Jaén, Jaén, España, España, is committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights ("LOPDGDD").

1. Data Controller

The data controller for any personal information collected through this website is customwebsolutionlab, reachable at [email protected] or by phone at +34 601 92 64 07.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identification Data: Name, email address, and phone number provided via our contact form.
• Technical Data: IP address, browser type and version, operating system, device type, and referring URLs collected automatically through server logs and analytics tools.
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths collected via essential cookies and analytics.
• Communication Data: Any information you voluntarily provide in correspondence with us, including project details and business requirements.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under Article 6(1) GDPR:

• Consent (Art. 6(1)(a)): When you submit the contact form or subscribe to communications, you provide explicit consent for data processing.
• Contractual Necessity (Art. 6(1)(b)): Processing is necessary for the performance of a contract or to take pre-contractual steps at your request.
• Legitimate Interest (Art. 6(1)(f)): We process certain technical data based on our legitimate interest in maintaining website security, improving our services, and preventing fraud.

4. Purpose of Data Processing

Your personal data is collected and processed for the following purposes:

• Responding to your inquiries and providing requested information about our web development services.
• Managing the contractual relationship for services you engage customwebsolutionlab to perform.
• Improving website functionality, user experience, and service offerings.
• Complying with legal obligations, including tax and accounting requirements under Spanish law.
• Preventing fraudulent activity and maintaining the security of our digital infrastructure.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months unless an ongoing business relationship is established. Technical server logs are automatically purged after 90 days. When data is no longer required, it is securely deleted or anonymized.

6. Data Recipients and Transfers

Your personal data may be shared with the following categories of recipients:

• Hosting infrastructure providers (servers located within the European Economic Area).
• Email service providers for correspondence management.
• Payment processors for transaction handling (subject to their own privacy policies).
• Legal and accounting advisors when required by law.

We do not transfer personal data outside the European Economic Area unless adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Data Subject Rights

Under the GDPR and LOPDGDD, you have the following rights regarding your personal data:

• Right of Access (Art. 15): Request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
• Right to Restriction (Art. 18): Request restriction of processing under certain circumstances.
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

8. Security Measures

customwebsolutionlab implements appropriate technical and organizational measures to protect your personal data, including TLS encryption for data in transit, encrypted storage for sensitive data, access controls and authentication mechanisms, regular security assessments, and staff training on data protection practices.

Last updated: July 2026

This Cookies Policy explains how customwebsolutionlab, operating from C. Juan Pablo II 2, Jaén, Jaén, España, España, uses cookies and similar tracking technologies when you visit our website, in compliance with the GDPR and the Spanish Law on Information Society Services and Electronic Commerce (LSSI-CE).

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to site owners. Similar technologies include web beacons, pixel tags, and local storage.

2. Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, page navigation, and access to secure areas. The website cannot function properly without these cookies. They are set in response to actions you take, such as setting your privacy preferences or filling in forms.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve site performance. They help us understand which pages are most and least popular and how visitors move around the site. All information is aggregated and anonymous.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and choices you make (e.g., language or region preferences).

3. Cookie Consent

Upon your first visit, you will be presented with a cookie consent banner. You may accept all cookies or manage your preferences. Strictly necessary cookies are always active as they are essential for website functionality. You may withdraw your consent at any time by clearing your browser cookies or adjusting your browser settings.

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Please refer to the respective third-party privacy policies for more information. Third-party services we may use include Google Analytics for website performance analysis.

5. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect website functionality. Instructions for managing cookies are typically found in your browser's Help or Settings menu.

Last updated: July 2026

This Refund Policy applies to all services provided by customwebsolutionlab, headquartered at C. Juan Pablo II 2, Jaén, Jaén, España, España.

1. General Refund Terms

customwebsolutionlab operates on a milestone-based payment model. Refunds are evaluated based on the stage of project completion and the specific circumstances of the cancellation request. We are committed to fair and transparent refund practices in accordance with Spanish consumer protection law.

2. Pre-Project Cancellation

If you cancel a project before any work has commenced, you are entitled to a full refund of any advance payment within 14 business days. Cancellation must be communicated in writing via email to [email protected].

3. Mid-Project Cancellation

If a project is cancelled after work has begun:

• Payment for completed and approved milestones is non-refundable.
• Deposits for upcoming milestones will be refunded in full, minus any costs already incurred for materials or third-party services purchased on your behalf.
• All completed work and deliverables up to the point of cancellation will be transferred to you.

4. Post-Project Disputes

If you believe the delivered work does not meet the specifications agreed upon in the project scope document, you must notify us within 14 days of delivery. We will review the dispute and, if the work is found to be non-conforming, we will either remediate the issues at no additional cost or provide a partial refund proportional to the scope of non-conformance.

5. Non-Refundable Items

The following are not eligible for refunds:

• Third-party licenses, domains, or hosting fees purchased on your behalf.
• Work completed and approved during the project, including design revisions accepted in writing.
• Consulting or advisory services that have been delivered.

6. Refund Process

To request a refund, contact us at [email protected] with your project reference and reason for the refund request. We will acknowledge receipt within 2 business days and process approved refunds within 14 business days via the original payment method.

Last updated: July 2026

These Terms of Service ("Terms") govern the use of services provided by customwebsolutionlab, located at C. Juan Pablo II 2, Jaén, Jaén, España, España. By engaging our services, you agree to be bound by these Terms.

1. Scope of Services

customwebsolutionlab provides web development, design, and related digital services as described in individual project proposals and statements of work. The specific scope, deliverables, timelines, and pricing for each project are defined in a separate written agreement between the parties.

2. Project Engagement Process

Projects are initiated through a discovery phase, followed by a formal proposal. No work commences until the proposal is accepted in writing and any required deposit is received. Changes to the project scope after acceptance may result in revised timelines and additional costs, which will be communicated and agreed upon before implementation.

3. Payment Terms

• Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
• Late payments may incur a penalty of 2% per month on the outstanding balance, in accordance with Spanish commercial law.
• All prices are quoted in Euros (€) and include applicable taxes unless stated otherwise.
• Work may be suspended if payment is overdue by more than 30 days.

4. Intellectual Property

Upon full payment, all intellectual property rights for deliverables specifically created for you under the project agreement are transferred to you. customwebsolutionlab retains ownership of pre-existing tools, frameworks, libraries, and methodologies used in the development process. We reserve the right to display completed work in our portfolio unless a confidentiality agreement is in place.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the project. This obligation survives the termination of the project for a period of 24 months. Confidential information includes business strategies, technical specifications, pricing, and client lists.

6. Limitation of Liability

customwebsolutionlab's total liability under any project agreement shall not exceed the total fees paid for the specific project giving rise to the claim. We are not liable for indirect, consequential, or incidental damages, including loss of revenue, data, or business opportunities.

7. Warranty

We warrant that all deliverables will conform to the specifications outlined in the project agreement for a period of 90 days following final delivery. During this warranty period, we will remedy any defects in the work at no additional cost. This warranty does not cover issues arising from third-party services, modifications made by you or third parties, or force majeure events.

8. Termination

Either party may terminate the project agreement with 14 days written notice. Upon termination, you will receive all completed work and pay for all milestones completed up to the termination date. The confidentiality and intellectual property clauses survive termination.

9. Governing Law and Jurisdiction

These Terms are governed by Spanish law. Any disputes arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the courts of Jaén, España. Both parties agree to attempt mediation before initiating formal legal proceedings.

10. Changes to Terms

customwebsolutionlab reserves the right to update these Terms at any time. Material changes will be communicated via email to active clients. Continued engagement of our services after notification of changes constitutes acceptance of the updated Terms.